Our Committment to Privacy

If you have questions or concerns regarding this statement, please contact us at customercare@realliving.com.

RealLiving.com understands and values the privacy of our consumers. We collect information from our Web site visitors in an effort to provide a Web site experience that is effective and efficient. In addition, we will use the information collected to notify you of changes to our site or services as well as communicating with you about products, services, contests and promotions. We recognize that we must use your information responsibly and maintain strict procedural safeguards that comply with federal regulations to protect all personal nonpublic information.

This Privacy Policy details the type of information we collect, the methods which we employ to collect the information, the reasons why we collect your information and how and when we share information. Also included in this policy is the process for your own management of your personal information.

Who is Real Living?
Formed in January 2002, Real Living is more than 100 offices and nearly 5,000 associates. A network of leading residential real estate companies, Real Living offers buyers and sellers a variety of online tools that guide them through their buying and selling experiences. For more details, click here.

What kind of information RealLiving.com collects
RealLiving.com may gather information in a variety of ways including loan applications, optional membership, voluntary surveys and other online forms requesting additional information about a property, product or service. Information collected may include name, email address, mailing address, telephone numbers. In addition, for certain request some financial details may need to be gathered including information regarding assets, employment and income, social security numbers and credit information.

How RealLiving.com uses your information
In some instances Real Living may share certain personal information regarding our customers. On occasion, Real Living may disclose some or all of your personal information to business partners or sponsors. Business partners may include but are not limited to insurance companies, home warranty partners, moving companies and other companies that provide services to home owners. In addition, many promotional offers may require that we collect and share certain personal information with outside vendors.

Through our various partnerships, you may have the opportunity to receive materials or special offers from third parties. If you agree, Real Living will share any necessary personal, most often name and email address, with these third parties.

Use of IP Address
Your IP address is a unique number used to identify your specific computer on a public network. Real Living may collect IP addresses for the purpose of system administration, to analyze consumer behavior and trends and to audit the use and functionality of our Web site. IP addresses are not linked to personal identifying information and are normally kept anonymous. Real Living may utilize an IP address to identify a Web site visitor when we feel it is necessary to enforce compliance with our site terms or to protect our service, site, consumers or others.

Use of Cookies
Real Living may use “cookies” to track the online behavior of our Web site visitors. Cookies are small amounts of data that the visitor retains on their computer. This process allows the visitor to go back to saved information from a previous visit. Cookies make web surfing easier for you by saving your preferences. Cookies do not tell us personal identifying information unless you have chosen to provide it to us.

In addition to creating an easy web experience by saving your Web site preferences, Real Living may use cookies to track Web site usage trends and patterns. These usage patterns and trends may help us enhance the services we provide to our online consumer.

You have the option of disabling your cookies via your browser preferences.

Link to Web Sites and Services
As a visitor of RealLiving.com, you should be aware that when you click on links that take you to a third-party Web site, you will be subject to their respective privacy policy. Real Living supports the privacy of all visitors to RealLiving.com but cannot be responsible for the actions of third parties. It is important to read and understand the privacy policy of any Web site you may visit.

Modifying Account Information and Opting Out
You have the opportunity to ask us not to share information with third parties. In addition, we provide you with the opportunity to change or delete any personal profile you may access this information by logging into MyRealLiving and clicking on your profile. In addition to changing or deleting information here, you may also opt-out and request that your personal information not be shared with third parties. You may also opt-out by emailing Customer Care at customercare@realliving.com.

Unsubscribing from all or select information
To unsubscribe to email correspondence you can simply click on the link provided in each email or send an email to Customer Care at customercare@realliving.com.

How Our Policy is Monitored
If you have questions or concerns regarding this statement, you should contact the Real Living Site Coordinator at customercare@realliving.com.

You will be notified should any changes or modifications be made to this policy and will have the option to opt-out based on applicable laws. Notices will be posted when you log into your account. Email notification may also follow when required.

Your acceptance of these terms: By using this site, you signify your agreement to Real Living’s Privacy Policy. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS SITE. Your continued use of Real Living and/or its affiliates’ sites following the posting of changes to these terms will mean you accept those changes.

If you have questions or concerns regarding the Privacy Policy, please do not hesitate to contact us at customercare@realliving.com.

Real Living Telemarketing & Do Not Call Policy

Real Living understands our clients’ need for privacy. In an effort to protect them, the following is a list of strict guidelines that all Real Living agents are required to follow. If you have any questions about this policy, please contact Real Living Customer Care at CustomerCare@RealLiving.com or (866) GET-REAL.

COMPLIANCE
All Real Living agents are required to comply with Federal, state and local laws, statutes, ordinances, rules and regulations applicable to telephone calls made to consumers to market goods or services. In particular, Real Living agents are encouraged to familiarize themselves with the Federal Trade Commission’s (FTC) Telemarketing Sales Rule and the National Do-Not-Call Registry by visiting the FTC's Web site.

NATIONAL DO NOT CALL REGISTRY ACCESS
The FTC’s National Do Not Call Registry for the telephone area codes in the company market area is available to every Real Living agent via the company's password-protected intranet site.

TELEMARKETING COLD CALLS
Before placing a "cold call" to a prospective new client's residence, Real Living agents are required to check the phone number on the National Do Not Call Registry and the company's do not call list. If the consumer's telephone number appears on the either of those lists, the agent must not place the call. If the consumer's number is not on either list, the agent may pursue the call. Despite the fact the telephone number is not on either of the No-Call Lists, if the consumer states he/she thought his/her number WAS on the list, the agent should apologize and terminate the call.

ESTABLISHED BUSINESS RELATIONSHIP EXEMPTIONS
Under the "established business relationship" exemptions, even if the client's telephone number is on the National Do Not Call Registry, a telemarketing telephone call may be made to a consumer with whom the Real Living agent has had an established business relationship for up to 18 months after the end of the transaction. If a consumer makes an inquiry to a Real Living agent, a telemarketing call may be made for up to three months after the consumer makes the inquiry, even if the consumer's telephone number is on the National Do Not Call Registry.

EXPIRED LISTINGS OF OTHER BROKERS
Real Living agents are not permitted to call any person whose property was listed with another broker, but has expired, without first checking the National Do Not Call Registry and the Company No-Call List first. If the consumer's telephone number appears on either list, that person may not be called. If the consumer's number is not on either list, the agent may pursue the call. Despite the fact the telephone number is not on either list, if the consumer states he/she thought his/her number WAS on the list, the agent should apologize and terminate the call.

EXPIRED LISTINGS OF Real Living AGENTS
A Real Living agent may call a person who, within the previous 18 months, had listed his/her property with Real Living. However, if that person has requested that Real Living not contact them and they are on the company do not call list, they may not be contacted.

FOR SALE BY OWNERS - FSBOs
Real Living agents may contact a FSBO by telephone on behalf of a buyer client with whom the agent is working, if that client is interested in viewing and possibly purchasing the property. If the buyer sees the property and is not interested in pursuing a purchase, but the agent would like to list the property for sale, the agent must first determine whether the seller's telephone number is on the National Do Not Call Registry or on the company do not call list. If the seller is NOT on either list, the agent may solicit the listing by phone. If the seller is on either list, the agent may only call the seller with inquiries on behalf of future prospective buyers - not to solicit the listing. In this case, agents must be very careful to discuss only their buyer client's interest in viewing/purchasing the property. These restrictions apply to telephone solicitation: agents may solicit FSBO listings in person without restriction.

OPEN HOUSE SIGN-IN SHEETS
All Real Living agents' open house sign-in sheets must have a space next to the prospective buyer's name for their telephone number and a request for permission to contact them by phone. The sign-in sheets must be completed by the prospective buyer.

Even if the prospective buyer's phone number is listed on the National Do Not Call Registry or the company's do-not-call list, a Real Living agent may contact them IF the agent has obtained this express written permission to call the prospect's residence.

TELEMARKETING CALLS OUTSIDE THE MARKET AREA
If a Real Living agent wishes to make a telemarketing call to a residence whose area code is not one of the area codes downloaded on the company's intranet site, the agent must first research that phone number on the FTC Web site to determine whether the phone number is on the National Do Not Call Registry. Real Living agents are prohibited from calling any phone number listed on the National Do Not Call Registry.

FAX SOLICITATIONS
Real Living agents must not transmit a solicitation or advertisement to a telephone facsimile machine of a business or a residential consumer unless we have an established business relationship with the recipient of the transmission. We may only transmit facsimile solicitations or advertisements to recipients who have given our Company a written consent authorizing such transmissions and indicating the recipient’s facsimile number. When we are authorized to send facsimile solicitations or advertisements, or facsimile machine must clearly mark the date and time the facsimile was sent and the Company’s name and telephone number of the sending machine.

COPIES OF POLICY
You must mail a copy of this policy to any residential consumer who requests it, within 30 days.

EMPLOYEE TRAINING
All employees are trained on the maintenance of Real Living’s Do Not Call Registry and provided with a copy of this policy.

VIOLATIONS
Any violation or suspected violation of the National Do Not Call Registry regulations, of other laws and regulations and the Company's Telemarketing Policy must be immediately reported to the Company's Principal Broker. If an agent receives a citation or notice of violation, the agent must immediately report the citation or violation to the Company's Principal Broker.

FINES
If the Company is fined because of a violation by an agent of the National Do Call Registry rules, of any other law or regulation applicable to telemarketing calls or of this policy, the agent will be responsible for payment of any and all fines and/or penalties and shall forfeit any commissions due or that become due until either the fine is paid or the Company is reimbursed.